Shipping & Returns
We want you to be completely satisfied with every purchase
Shipping Information
We ship all orders within 1-2 business days using Australia Post. Standard delivery typically takes 5-7 business days, depending on your location.
Shipping Rates
Standard Delivery: AUD $12 (5-7 business days)
Express Delivery: AUD $25 (2-3 business days)
Returns & Exchanges
We offer a 30-day returns policy on all products. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Return Conditions
- • Products must be unused and in original packaging
- • All items must be returned within 30 days of purchase
- • We provide a return label for free returns
- • Refunds are processed within 5-7 business days of receipt
- • Exchanges are available for different sizes or colors
How to Return
Step 1: Contact Us
Email us at hannahmontero@skyeavenue.com.au with your order number and reason for return
Step 2: Get Your Return Label
We'll send you a pre-paid return label via email
Step 3: Ship It Back
Pack your item securely and drop it off at your nearest Australia Post office
Step 4: Get Your Refund
Once we receive and inspect your return, your refund will be processed
Damaged or Lost Items
If your package arrives damaged or lost, please contact us immediately. We'll work with Australia Post to investigate and will replace your item or issue a full refund at no cost to you.